Features
Customizable Surveys
Create your own survey with customized forms according to the specific requirements relating to the products and services offered by your establishment.
Comment Section
Comment section allows your customers to enter personal message or opinion about your product and service giving you a different viewpoint that may not be reflected on the feedback form.
Reports & Analytics
Generate multiple report types from the system for accurate analysis and better understanding of customer behavior.
Multilingual Feedback
Generate feedback forms in different languages allowing customers to give feedback in their preferred language.
Instant Alert via Email & SMS
iFeedback will automatically send an Email and SMS to the concerned department when a customer gives a negative feedback.
Social Media Integration
eZee iFeedback is integrated with various social media outlets such as Facebook, Twitter, etc. allowing you to publish the results of the feedback form on your social network page.
Branding
Keep your hotel and restaurant branding strong with eZee iFeedback’s theme support that enables you to customize the total look and feel according to your own brand. Clients will only see your hotel and restaurants brand and create stronger brand loyalty.
Backup
Keep your information safe by making everyday information backup and restore the information easily.
Multiple Ways to Collect Feedback
How and when you want to take feedback from clients is totally at restaurant’s discretion. eZee iFeedback can be used in combination of anywhere in the restaurant, put them in a lobby in kiosks or tablets where they can be maneuvered around the hotel giving you freedom to collect feedback dynamically.
Website Surveys
Customers can fill up the feedback anytime after their experience with the restaurant online and access the survey via a URL link allowing you to get feedback from them anytime. Website surveys also support tablets and smart phones so the guests can access the same website survey via PC, Tablet or smart phones.
Tablet Surveys
Tablets can used to collect feedback from customers; clients can access survey via their personal tablets at their own convenience.
Smart Phone Surveys
SMS feedback system allows clients to provide feedback quickly via mobile phones. Gather prompt feedback from customers during or after their dining experience.
Touch Screen Kiosks
One of the easiest and efficient ways of collecting feedback from clients, restaurants can strategically place touch screen kiosks at the entrance of the restaurant, at the bar section or any other location that suits.
Restaurant App
eZee iFeedback supports custom restaurant app, it can be integrated with the application allowing customers to directly give feedback from their smart phones.
